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HELP CENTER

Search your question in the search bar or browse through the FAQs below to get answers

  • General Inquiry
  • Payment & Discounts
  • Order Issues
  • Delivery & Delivery time
  • Partnership Programs
  • How to Place an order?

    Here's how you can place an order:


    Step 1:Select/Click the Games



    Step 2:Select/Click the Platform/Server



    Step 3:Select/Type the amount you want



    Step 4:Click the BUY NOW/ADD TO CART



    Step 5:View Shopping Cart or Continue Shopping



    Step 6: Fill in the information and checkout.



  • How To Get Instant Customer Support On IGGM?
    1. Live Chat: You can click “Live Chat” on our site and talk to us directly. Our professional and patient Live Chat agent will provide 24/7 online service if you want to know more information about your order or other inquiries.
    2. Email: [email protected]
  • Is it Legal To Buy Virtual Currency Or Items?

    Yes, it's perfectly legal!

    Buying gold or other virtual goods is not prohibited by law. We are a professionally run business working for many years. For confirmation from our happy customers who have previously bought from us, you can check out their genuine feedback by clicking on our Trustpilot tab in the bottom right-hand corner of the homepage.

  • How to Track My Order after Payment?

    There are several ways for you to track and check your order after payment:

    (1) Fill your Order Number in the checking box on the top of the navigation bar of the website page, you can also find it to the right of the MMOWTS icon.

    (2) If you have registered MMOWTS member, you can track and check more order details on your member account.

    (3) You can get notification emails from MMOWTS both after your payment and our delivery.

    (4) You can contact us via Live Chat to check your order easily by the help of our reps.

  • How do I sign up an account on your site?

    You can register at checkout or at the top right, clicking the Sign Up button. When registering, you just need to enter your email address and a password. You can also use the convenient Social Login.

  • Which Payment Method Does IGGM Support?

    We provide various payment methods, such as PayPal, Credit Card, and so on,the more methods are as follows:

  • Do you accept gift card?

    Yes, we accept gift cards but only if it has no limitations/restrictions on international online payments.You can try to add the funds in Paypal to use it.

  • Will My Discount Codes Expire?

    Yes, if you get the discount code from the homepage of our website, you can use it as long as the discount code is on the homepage. If it is obtained from other activities, we will tell you when you get the discount at the same time.

  • How Can I Get Discounts?

    There are many ways to get discounts. First, you can register as a member of our website. You will see VIP policy details there.

    Other ways to get discounts: You can see our discounted games on the homepage and get discount codes, or you can get them by following our Facebook or other online activities. Usually we will also have activities to give back to regular customers. A special discount code for customers placing orders on the website!

  • Why Was I Charged More Than The Total Amount?

    Most payment methods have a handling fee. In addition to the total order amount,you also need to pay an additional handling fee to the payment method, so you are charged more than the order total amount.

  • Do You Have a Refund Policy?

    In most cases, we will try our best to complete your orders fast. But if occasionally, we don't have enough supply of gold, we will refund you as soon as possible.

  • Can I Change My Order Information Before Delivery?

    Yes, before the order is completed, if you find that the order information is wrong, please contact our live chat or email us and send the correct order information as soon as possible. If the order has not been completed, we will correct your order information and complete the order as soon as possible .

  • Why My Order Need To Verification?

    We need to verify the legitimacy of the payment, otherwise we will not approve and deliver your purchase.


    1). We need to verify if the payment is authorized by the owner of the credit card/debit card/payment cards.

    2). There are some buyers under 18 years old who pay with their parents' payment cards without the permission.

    3). Unusual Purchase pattern from you. (large amount or high frequency of purchase)

    4). High charge back rate coming from your country.


    All your personal information will be deleted after the verification.


  • How To Check My Order Status?

    If you want like to check your order status, please come to our live chat onlineservice and one of our customer service representatives will assist you straight away at any time. Or you can contact our customer service by sending email. We will try our best to help you get your game currency as soon as possible.

  • Can I Cancel My Order?

    Yes, If you want to cancel the order after send the payment, please contact our Live chat to explain the situation and send a cancellation request, we will process your request as quickly as possible. Note: If the order is being shipped, the order has been completed or other force majeure factors, we cannot cancel it.

  • Genshin Impact - How to change the password of the account I bought?

    Step1: Please login the game first, and then click Settings ---> Account ---> User Center



    Step2: Click "Change Password" ---> Fill in the old password we sent you, and then fill in your own password.



  • Animal Crossing - Why I can't invite the villagers I want?
    1. You need to have a plot of land for sale on your island or else the villager won't be able to move.
    2. The maximum number of villagers you can have on your island in Animal Crossing New Horizons is 10. So if you are already have 10 villagers, we can deliver other items to you base on the same price.
    3. If you want to kick out a villager and take a new one, you can hit the villagers with insect nets every day and do not have any conversations with the villagers. A few days later, the villagers' favorability dropped when they wanted to leave the island and just let it go, so that a space would be vacated.
  • Genshin Impact - How to receive account after payment?

    1. We will send you an account via email after we receive your payment.

    2. All accounts can be bind with mobile phone and e-mail, and password can be changed.

    3. Each picture corresponds to an independent account. If you purchase more than one account, it will be multiple accounts.

  • NBA 2K - What if I order a larger quantity, such as 2000k, but I don’t have 20 players?

    If you don’t have a lot of player cards but you want to order a larger quantity. You can choose to post one card and set a random starting price,then don’t set the buy now price, so that we can bid it to your purchase amount, then you can get the MT when the card’s auction time is over.


  • NBA 2K - Why can't I set the Buy Now price of the player card to the price I want?

    The maximum buy now price of each player card is 100K, so if you order more than 100K, you can auction multiple player cards,for example, if you purchase 300K coins on our website, you can post three player cards on auction house for 100K each.

  • Madden 21 - How to post the player card on Auction House?

    Here is the teaching link:

    https://www.madden-school.com/how-to-use-the-auction-house-in-madden-21-ultimate-team/

  • Madden 21 - How Do I get coins?
    1. Please list a player card in your Auctions with a random bid price.
    2. Strongly recommend to set the remaining time to 24hours.
    3. Please input the name of your Player Card and upload the screenshot correctly.
    4. EA takes 10% trade fees, which means you will get 90% of the final sell price.

    Note: Please don't upload a screenshot of a player card that you desired in the auction house. Instead, please send us a picture of a player you own and already posted in the Auction House (You can pick a random player you don't need anymore). Only in this way can you receive what you bought on our website.


  • Fallout 76 - How We Trade?

    How We Trade In Fallout 76?


    For PCplayers, please provide us the correct Bethesda ID;

    For XBOXplayers, please provide us the correct XBOX Tag;

    For PS4players, please provide us the correct PSN ID.


    For Fallout 76 items, we will add you as a friend in the game, please accept the friend request from us. After adding us as a friend, please enter our world and then fast travel to our Map. We will sell the weapons you need for 0 Cap, you can complete the trade by clicking on the purchase.


    For Fallout Bottle Caps, we will also add you as a friend in the game, and then please sell an item for the amount of Caps you purchased, we will buy your item.


    Note: The maximum capacity of one character is 30,000 caps, so if you bought more than 30,000 caps, then please use2 (or more) characters to trade or we can trade one character for 30,000 caps first, and then continue to trade the rest when you have spent all the caps.

  • Animal Crossing - How can i get the villagers?

    For villager move-in service, we will send our dodo code to you. Please come to our island and then start chatting with the villager you need. Eventually you'll be given the option to encourage them to move to your island.

    Notice:You need to have a plot of land for sale on your island or else the villager won't be able to move.

  • Animal Crossing - Is It Safe to Buy Bells/Nook Miles Ticket/ACNH Items?

    Yes, it is. In-game trades are unavoidable between players. At IGGM, no customer has been banned for buying Bells, Nook Miles Ticket, or Items.

  • Animal Crossing - How to get a 5-digit Dodo Code?

    Below are the answers you need to choose when getting Dodo code from Orville who is the NPC at Dodo Airlines:

    I Want visitors → Via online play → Roger → Invite via Dodo Code → the more the merrier → Yeah, invite anyone. Note that you need to play the entire 1st in-game day to unlock the Dodo Airlines area.

  • Animal Crossing - How to sell the Gold nuggets in Nook's Cranny Shop?
    1. If you buy bells, we will deliver gold nuggets, please sell them to Timmy(NPC) in shop to get Bells.
    2. 30 gold nuggets worth 300,000 Bells there.
    3. Please do not sell gold nuggets in the Drop-Off Box after the Nook's Cranny Shop closes, because The Drop-Off Box buy items at 80% their normal value, deducting 20% in fees.