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Help Center

Search your question in the search bar or browse through the FAQs below to get answers

  • General Inquiry
  • Payment & Discounts
  • Order Issues
  • Delivery & Delivery time
  • Partnership Programs
  • FUT 24 - What should I do if my transfer market is locked?

    You can get the Web App transfer market open by playing games, please follow below steps:
    Play 3 full matches in FUT Mode and log into Web App or Companion APP within a calendar day. Normally, keep playing 2 active days would get unlocked. But you share your device with your friends who also play FUT games, it may take 4 active days or more days. So it depends on the number of FUT accounts used on a device.

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  • Why should I choose IGGM.com?

    IGGM has many years experience in MMORPG field. Our advantage is better Price and High Quality Service. It is easy to find out that our prices are better than most other sites. And we have many customers leave us satisfied reviews every day. It is no exaggeration to say that our service is the best in the industry!

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  • How to register a member on IGGM.com?

    There are two ways to become a member on our website! You can click Sign Up button on the top right, or you can also register quickly on the checkout page. Just enter the correct email address and password! For more information about membership, please visit the MEMBER DISCOUNT section on the homepage of our website.

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  • How to track my order after payment?

    There are several ways for you to track and check your order status after payment:

    (1) If you have registered IGGM member, you can track and check more order details on your member account..

    (2) You can get notification emails from IGGM.com when payment is made, when there is a problem with the order and when the order is completed.

    (3) You can contact us via LiveChat to check your order easily by the help of our agents.

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  • How to Place an order?

    Step 1: Search/Choose the Game

    Step 2: Select/Click the Platform/Server

    Step 3: Select/Type the amount you want

    Step 4: Click BUY NOW or ADD TO CART

    Step 5: View Shopping Cart or Continue Shopping

    Step 6: Fill in the information and select the payment method to checkout.

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  • How to get instant customer support on IGGM.com?

    Please don’t hesitate to contact our LiveChat to help on your inquires by clicking “Live Chat” on the bottom right of our website. We provide 24/7 online service. In case if you encounter network issue or long queuing time, you can also email us by [email protected]

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  • What if my payment fails?

    There are many reasons for payment failure, here are the common reasons:

    (1)You have insufficient balance.

    (2)You input your card information wrongly.

    (3)There is a limit on your card.

    Please contact your bank to make sure you can make payments to companies located in other countries.


    Try these options:

    1. If you are trying to purchase through PayPal, we recommend contacting PayPal to ask for clarification why the payment failed, and you can also try using a credit card that is not attached to the same banking institution.

    2. If you are using a credit card/debit card. First, you can try to purchase one more time. Second, you can contact your bank to make sure there isn't an issue with your card. Finally, you can change another card to have a try.

    3. If you pay with local payments, please don't worry, you can try it one more time. Some payment methods will be a little delayed, you can contact our online agents to confirm the payment status.

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  • Why is my payment pending?

    A pending e-check is a type of payment option available With PayPal. A pending e-check is just like writing a normal check, and it usually take 1-7 business days to clear while Paypal verifies the funds are present within the senders account. Once the check is cleared, the money is transferred to IGGM's account and then your order will be processed immediately thereafter.

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  • What payment methods do IGGM.com support?

    We provide various payment methods, such as PayPal, Credit Card, and so on, details are as follows:


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  • How can I get discounts?

    There are many methods to get discounts.

    (1) You can become a member of our website. For details, please refer to the Member Discount information on the website homepage.

    (2) You can see our discounted games on the homepage and get discount codes. Please note that such activities are usually time-limited. We will also release some holiday discounts on the website banner during different festivals, please continue to pay attention to our website.

    (3) You can follow some of our social accounts, such as Facebook, Twitter, etc. We will also release some relevant news about discounts from time to time.

    (4) Feedback to loyal customers! We will send some discount codes to customers who purchase on our site for a long time to thank them for their support.

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  • How long it takes until I get my refund?

    If you pay by PayPal, the money will be shown up in your PayPal account instantly after we refund at our end. If you pay by a Credit Card, after we refund, it usually takes 3-5 business days for the money to be shown up in your card.

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  • Why do I need to verify myself?

    For safety purposes, we need to verify the legitimacy of the payment, otherwise we will not approve and deliver your purchase.Thank you for your understanding and support.

    (1) We need to verify if the payment is authorized by the owner of the credit card/debit card/payment cards.

    (2) There are some buyers under 18 years old who pay with their parents' payment cards without their permission.

    (3) Unusual Purchase pattern from you. (large amount or high frequency of purchase)

    (4) High charge back rate coming from your country.

    All your personal information will be deleted after the verification.

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  • Can I change my information before delivery?

    Yes, of course! If you find that the order information is wrong, please contact our LiveChat(preferred) or send us an email with the correct order information as soon as possible. If the order is not completed, we will correct your order information and complete the order.

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  • What should I do if I want to cancel the order?

    You can contact us by mail or LiveChat with your refund request before the order is completed. Then we will help you handle it as soon as possible.

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  • The limit of taking gold for characters in Diablo Ⅱ

    In Diablo II, characters can carry 10K gold per level. For example, a 10th-level character can carry up to 100K gold,a level 99 character can carry 990K gold.

    But You can put gold in personal stash and shared stash, with a maximum capacity of 10 M gold(Each stash can only carry up to 250K)

    ex:If you are Level 60, and ordered 1000K gold, after we trade 1000K, you need to carry 600K first and put it in stash,

    then take the left 400K gold.(If you take 1000K at first time, the excess 400K will be recycled by the game and you will lose the gold)

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  • How To Complete The Trade Quickly In Elden Ring?

    The Settings Before The Trade, The Multiplayer Password Will Be Given After You Make Payment.

    1

    2

    How To Get Trade Faster and Safer?

    1. How Do I Recieve My order?

    Please leave your sign in an open area of the Church of Elleh, not in a haystack or corner!

    If you have not got all the items in one trade. Please leave your sign again after you kicked back to your world ! We will summon you again.

    2. How To Avoid Invaders?

    We strongly Recommed to use Duelist's Furled Finger

    3

    How To Get Duelist's Furled Finger?

    Northernmost zone of Limgrave. In a burnt pillage corpse, next to the Frustrated Spirit

    4

    3. How To Pick Up Items Quickly?

    By equipping a shield and defensive stance, you can pick up quickly.

    4. How Can I Complete The Trade Quickly When I Buy Lots Of Runes?

    Once you pick up the Runes. Please open the Inventory, Select Lord's Rune, Use selected, Use 99/99 at one time.

    5

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  • MUT 24 - How to get backup codes?

    From EA Help, click Accounts, then Account Security. If you need to log in to your EA Account to open the My Account: Security page. Click View next to Backup Codes. You will see a list of backup codes.

     

    Step 1: Log in EA account, and find Account Setting

     

    Step 2: Click "Security", come to "Login Verification" then click "Turn On"

     

    Step3: Fill in the verification code to turn on "Login Verification"

    202209231554551209.png

     

    Step 4: Get the Backup Codes





     

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  • FUT 24 - How to get backup codes?

    From EA Help, click Accounts, then Account Security. If you need to log in to your EA Account to open the My Account: Security page. Click View next to Backup Codes. You will see a list of backup codes.


    Step 1: Log in EA account, and find Account Setting


    Step 2: Click "Security", come to "Login Verification" then click "Turn On"


    Step3: Fill in the verification code to turn on "Login Verification"

    202209231554551209.png


    Step 4: Get the Backup Codes




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  • Elden Ring - How to get runes faster

    1.Use all the runes before next summon

    In order to do a faster trade and also to prevent player from invading the world during trade, please use all runes before the next summon:

    1. Use the runes in your Package: Find the runes in your personal package, choose the 'Use Selected' option, and set the amount as 99 to use.

    2. Use the runes in your Sort Chest: Use the Grace, and choose 'Sort Chest' option. (PC Keyboard controller press 'F'; XBOX press 'Y'; PS press '△' to toggle display) Then choose the amount of '99' to take the maximum amount for your package. Then repeat step 1 to consume the runes.

    3. Repeat steps 1 and 2 until there are no runes left in your sort chest or package. Then reset the sign to receive more runes.


    2. Choose comfort trade if you are on PC platform

    If you don’t want to spend hours on trading, you can choose comfort trade. Simply provide us your Steam account name and password, we will work for you. Please turn off your steam guard or contact us by Live Chat to give us the verification code, we will offer extra 20% of the order for this trading method.

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  • Forza Horizon 5 - How do you manually sync data on Xbox one?

    Highlight the Forza Horizon 5, press the Menu button on the controller, and select Manage game & add-ons. In the menu on the left, go down to Saved Data, then highlight the saved data for your gamertag and press the A button.

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  • Forza Horizon 5 - How dose the delivery works?

    Method 1: Auction House

    If you have legendary cars, please list legendary cars and set the buyout price as your order amount. You can list many legendary cars to reach the amount you bought.Please set the "auction length" as 24 hours.

    If you have no legendary cars or less than 1M in your account,Please sell anything you have at the auction house, tell us at Live Chat (On the right bottom of the page).

    Our gamer will buy these cars then you will have enough credits to buy legendary cars at the auction house. (Please check instructions from another guide to learn how to buy a legendary car)


    Method 2: Comfort Trade

    If you don’t want to post cars on the Auction house, then you can choose comfort trade. We will need you to provide us the game account and password, we will login your account and load credits for you. Please note that you need to come to our LiveChat after you make the order, as we need you to provide the verification code to log in your account.

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  • Diablo 2 Resurrected- How to switch servers?

    To switch servers, follow the steps given below:

    Open up Battle.net launcher. There will be a globe icon at the bottom left of the screen next to Diablo II resurrected. You will see Europe, Asia, and Americas, then select one and launch the game.

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  • Diablo 2 Resurrected - How Much Gold Can I Carry?

    A brand-new level 1 character can hold up to 10,000 gold, and a level 10 character can hold up to 100,000 gold, and so forth. 

    But You can put gold in stash, with a maximum capacity of 10 M gold (Every character has four stashes, each of which can hold 2,500,000 gold.)

    Eg: If you ordered 1000,000 gold for your lvl.60 character, you need to trade with us 600K first and put it in stash, and then trade the left 400,000 gold. (If you take 1000,000 gold at first time, the excess 400,000 will be recycled by the game and you will lose the gold) 

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  • NBA 2K24 - What should I do to get my VC successfully?

    1. We need to log in your Steam account to charge NBA 2K24 VC for you. Please do not try to log in your account during the delivery process.

     

    2. Please turn off the Steam Guard as the image displays:

    Step 1 - Open the Steam Mobile App and go to the Steam Guard page.

    Step 2 - Select "Remove Authenticator".

    Step 3 - Confirm that you want to remove the authenticator.

    Note: Removing the authenticator means any trades or Community Market listings will be held by Steam for up to 15 days.

     

    P.S. Please don't open MyTeam packs after we complete the order.

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  • Genshin Impact - How do I link an account on my PS4/5?

    If you have already accidentally started playing on PS4/PS5 and want to link a new PC account on PS4/PS5, then you first have to email MiHoYo for an unlinking PSN request ([email protected]). You can't link when there's progress on both platforms. It takes around 9 days until they delete your account/progress on PS4 so that you could log in and link it with a new account.


    Note: Remove the game and re-download it on PS4/5 won’t fix the problem,Use a new PSN account on the same PS4/5 won’t fix the problem. All you can do is to contact MiHoYo to delete the progress.

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  • Forza Horizon 5 - How to sync or download the Cloud Saves?

    Dear Customer, please follow the steps to download the Cloud Saves:

    1.Fully close the game.

    2.Ensure your Xbox or PC's internet connection is functioning correctly.

    3.Restart the game.

    4.Press “try again” and if still shows "try again", then press it again or restart the Xbox.

    5.Choose the OLD data on the cloud.

    Please wait until the syncing data 100% complete.

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  • Forza Horizon 5 - How to buy a legendary car at Auction House?

    If you don't have enough credits to buy a legendary car, you can post any cheap cars at auction house and then send pictures to us to buy it. After that, you will have enough credits to auction legendary cars.

    When you have about 1M credits, you can choose Mercedes-benz MB SSK. Please note that this is a bidding process instead of direct purchase.


    When you have above 4M credits, you can try to bid cars with higher value like JAGUAR D-TYPE. It is still obtained by auction instead of direct purchase.


    How to bid a legendary car (eg: Mercedes-benz MB SSK) at auction house

    Step 1: Choose a car you want to bid on

    Step 2: Search for a car with a big difference between the bid price and the buy-out price, so that you will get a high-value legendary car at a relatively small price.

    Step 3: Bid on the car of your choice

    Step 4: Please wait for the auction to end, and then you will get the car you bid. Put it on the auction house at the highest price. (Note: If the car is obtained by the other bidder, please keep bidding or choose another car to bid again.)

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  • How To Check My Order Status?

    If you want to know your order status, please come to our LiveChat and one of our customer service representatives will assist you straight away at any time. You can also contact our customer service by sending email, we will try our best to help you get your game currency as soon as possible.

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